Refund policy

Refunds and Exchanges Policy

Vintage Leather has a 30 days money back guarantee policy, the product should be unused for returns or exchanges.. If you choose to mail your order, please make sure the package is insured. If it is not insured and it is lost or damaged, we will not be able to honor the refund. Please note that there will be no refund or exchange on custom-made orders.

The return shipping charges will be on the customer. A customised or altered item is not refundable. The price of a Delayed Return (after 30 days) will be credited to your E-wallet balance that can be used later for another purchase within a year's time.

Exchanges:

For an exchange, you will need to send the item back to our return address. The company does not cover the shipping charges to send an order back and therefore advises that you keep proof of postage safe. While sending an item back for an exchange, please enclose a slip with your order number and the item/size/style you wish to exchange for. If there is any price difference in the exchange, we will contact you. Once the return has been received the exchange item is usually dispatched within 10 working days subject to stock availability.

Returns:

Once we have received the return we say to allow up to 30 days for the refund to be completed. The refund is issued via the same method the order was placed.

Return Address : 

 

Free delivery on All order for Mainland Uk, taking around 1-3 working days approximately - tracked using DPD/ROYALMAIL/EVRI.

Outside UK Returns Policy:
Returns from outside of the UK must clearly be labelled as a returned item and this also should be specified on any custom declaration forms to prevent any import duties applied to your shipment. Please note we will not accept any returns having outstanding custom charges and if the parcel is not labelled carefully then it will be sent back to you.